Safe and Responsible Gaming

Responsible Gaming at b9998 —
Play with joy, play in control

Online gaming is for entertainment, not stress. b9998 places the highest importance on your safety and mental wellbeing — because responsible play is the best play.

For ages 21 and above only

What is Responsible Gaming?

Responsible gaming means enjoying gaming as a fun form of entertainment, while never treating it as the center of your life or a source of income. At b9998, we believe every player should set their own limits and play accordingly.

Our platform offers various protective tools to help you game mindfully. From setting deposit limits to taking a short break or a full self-exclusion — everything is in your control. Our 24/7 live chat support team is always available in Bengali to assist you.

Remember — gaming is for entertainment only. If you feel it is affecting your daily life, relationships, or financial situation, contact us right away.

b9998's Protective Tools

We provide these tools to keep your gaming experience safe and balanced.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.

Time-Out

If you feel you need a break, take a time-out ranging from 24 hours to 30 days. No gaming activity will be possible on the account during this period.

Self-Exclusion

If you feel gaming is getting out of control, exclude yourself completely. Self-exclusion can be set for a period ranging from 6 months to permanent.

Loss Limit

Set a cap on how much you can lose within a given period in advance. Once the limit is reached, gaming stops automatically.

Session Time Limit

Set a time limit for each gaming session. When the time is up, a warning message will appear and the session will end automatically.

24/7 Support

If you are experiencing any problem related to gaming, contact our Bengali live chat team — day or night, any time. We are always here for you.

21+ Age Restriction

b9998 is strictly for ages 21 and above only. Keeping minors away from gaming is both our ethical and legal responsibility.

Age is verified at the time of account registration. If an adult suspects that a minor in their household is using this platform, please notify us via live chat immediately.

It is recommended to use parental control software on devices for family protection. This prevents minors from accessing online gaming sites.

For ages 21 and above only

Steps for Family Protection

  • Use strong passwords and PIN locks on your devices
  • Never share your b9998 account login details with anyone
  • Keep parental controls active on your browser
  • If you have concerns, inform our support team — we will verify the account
  • Keep your bKash or Nagad payment apps locked

Assess Yourself

Answer the following questions honestly. If more than one answer is yes, it is time to seek help.

Are you spending more than your set budget and feeling uncomfortable about it?

Is gaming taking time away from your work, studies, or family?

Are you repeatedly trying to play to win back money you have lost?

Do you feel irritable or restless when you cannot game?

Are you spending money on gaming by taking loans or dipping into savings?

Are you hiding your gaming from people close to you?

If the answer to any of the above questions is yes, contact our 24/7 live chat or email us at [email protected]. Asking for help is a sign of courage.

Deposit Limits and Protection

The most effective way to game responsibly is to set a budget in advance. The deposit limit feature at b9998 protects you from unnecessary spending.

The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000. Transactions can be made quickly and securely via bKash, Nagad, Rocket, and bank transfer.

Once a limit is reduced it takes effect immediately. To increase a limit, a set waiting period applies — this is to protect you from impulsive decisions.

Daily Limit

Decide for yourself how much you will deposit each day. Once the limit is reached, no further deposits will be possible that day.

Weekly Limit

Set a maximum total deposit for seven days. Sticking to a weekly budget becomes much easier.

Monthly Limit

Decide the maximum you will spend in a month — keeping it in line with your household budget.

Instant Effect

Reducing a limit takes effect immediately. A waiting period applies for increases.

The Golden Rules of Balanced Gaming

Following these habits will keep gaming enjoyable at all times.

  • Always play for entertainment — not for profit. Think of any losses as the cost of entertainment.
  • Set a budget in advance and be mentally prepared for the possibility of losing that amount.
  • Never play with borrowed money or funds meant for essential expenses.
  • Avoid gaming when drinking or under mental stress — making sound decisions is harder in those states.
  • Take regular breaks. Playing for long stretches at a time reduces focus and judgment.
  • Keep spending time with family and friends. Social connections are the foundation of mental health.
  • Be happy when you win and stay calm when you lose — that is the core mindset of responsible gaming.

Self-Exclusion — When You Need a Break

Self-exclusion is a feature that lets you step away from gaming for a set period by your own choice. It is not a sign of weakness — it is proof of self-awareness.

While a self-exclusion is active, no promotional communications will be sent from b9998 and logging into the account will not be possible.

To request self-exclusion, contact us directly via live chat or email [email protected]. Our team will act promptly and keep your information completely confidential.

Self-Exclusion Options

6-Month Break

When you need some temporary distance

1-Year Break

For a longer-term break

Permanent Closure

For permanent exclusion

b9998's Commitment to Responsible Gaming

  • All financial and personal data is kept secure using SSL encryption technology.
  • Our games are powered by a Random Number Generator (RNG) to ensure fair play.
  • A strict age verification process is followed to prevent minors from gaining access.
  • When suspicious gaming patterns are identified, our team proactively offers support to the player.
  • Immediate assistance for any concern is available through 24/7 Bengali live chat support.
  • All personal and gaming data is protected in accordance with our privacy policy and is not sold to third parties.
  • Responsible gaming messages and reminders are displayed regularly to keep players informed.

Support Contact

Do not hesitate to reach out to us for any issue related to gaming.

Live Chat Support

24/7 support in Bengali — the fastest channel

Email Support

[email protected]

Support Hours

7 days a week, 24 hours a day

Language

Full support in Bengali

Enjoy Responsibly

Have a safe gaming experience at b9998. Browse our games, read the FAQ, or log in directly.

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Frequently Asked Questions

After logging into your b9998 account, go to Account Settings and look for the "Responsible Gaming" section. From there you can activate deposit limits, loss limits, session time limits, and time-out options yourself. For self-exclusion, contact us via live chat or email.

After a fixed-term self-exclusion (such as 6 months or 1 year) ends, your account can be reactivated. However, a permanent self-exclusion cannot be reversed once applied. In either case, our team will reach out to confirm your wellbeing before your account is reopened.

If you notice a gaming problem with a family member, start by having an open conversation with them. Then inform our support team at [email protected] or via live chat about the situation. We will help put protective measures in place on the relevant account.

After requesting a deposit limit increase, a set waiting period applies. This period is in place to prevent impulsive decisions. Contact us via live chat for details. Reducing a limit, on the other hand, takes effect immediately.

No. Online gaming is purely for entertainment. There is no guarantee of earning regular income from gaming over the long term. Game outcomes are random and the house edge always applies. If someone is spending money on gaming expecting it to be a source of income, that is a sign of problem gambling.

Yes. All our games run on Random Number Generator (RNG) technology, which ensures every outcome is completely random and not predetermined. This is part of our commitment to maintaining fair play and transparency standards.